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If you did not find an answer to your question, fill out this form to get in touch with our team.
We strive to ensure our products arrive in your hands in perfect condition, as quickly as possible. Find out about shipping costs and times in your region, storing your products, and more.
For any additional shipping or storage inquiries, please contact our support team at orders@樱桃视频.
Q: What format will the cells be delivered?
A: ioCells are provided as frozen vials and shipped in dry ice. The vials should be stored in liquid nitrogen at the recipient's facility immediately upon receipt. Please follow the cell type user manual for details on how to thaw your cells. Liquid nitrogen shipment can be arranged at an additional cost, please contact us at orders@樱桃视频 if you wish to use that service.
Q: How fast will I receive the product after ordering?
A: ioCells are in stock and ready for shipment. Shipping times typically range from 1 to 5 days, depending on your location and any local shipping restrictions. For delivery times for your region, please contact us at orders@樱桃视频.
The integrity of the product is our highest priority, as such we may refrain from dispatching over a weekend or non-business day(s). We regularly review our shipping destinations. To confirm if we can deliver to your location, please contact us at orders@樱桃视频.
Q: Where are my products being shipped from?
A: 樱桃视频 stock is held in our headquarters in Cambridge, UK and a US-based storage facility. For US purchases, we will typically ship from our US-based facility, for all other locations we ship from the UK.
Q: How do I know if my product has been shipped?
A: Upon dispatch of your ioCells, you will receive a shipping confirmation email with a tracking link.
Q: What are the shipping costs for my location?
A: When ordering online, shipping costs are calculated during checkout based on your location and shipping method.
Import duties and taxes may be applicable for international customers. If placing a Purchase Order (PO), please contact us at orders@樱桃视频 to understand the shipping costs for your location.
Q: What happens if my shipment is delayed?
A: If your order is delayed, please refer to your tracking email or contact our support team at orders@樱桃视频 for assistance.
Q: Can I request a specific delivery date?
A: Yes, we can schedule shipments based on your requirements. Contact us in advance to discuss scheduling options.
Q: How should I store my product upon arrival?
A: Please refer to the documentation dispatched with your product for storage details. ioCells should be transferred to liquid nitrogen immediately after receipt.
Before the revival of ioCells, please refer to the cell type user manual for details on coating of culture vessels and media experiments.
If you did not find an answer to your question, fill out this form to get in touch with our team.